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| PHI DIVISION |
RepTile reporting system provides a uniform and easy-to-use
interface for users. The client-side application can be administered
simply and unlike other solutions on the market, there’s no need of
knowledge of databases. All the data is stored in a central database,
so the reports are always up-to-the-minute and based on the actual
data.
Almost every business has one or more information systems to control its processes,
“core business”, and/or its back-office support operations. Many times special tools
(software or hardware+software) support critical activities (eg. telephone switches of
telecom service providers, HR evaluation systems, CRM systems, or a production
line). Generally, these tools are independent from each other and from business
intelligence, or better yet, they relate via human involvement. However, in both cases
information retrieved from these systems remains distinct.
Without a unified framework, businesses generally choose one of the following
solutions:
Major disadvantage of excel “solution” is that manual work is needed in the
worksheets every time a data changes. Managers and analysts get these excel files
via e-mail or from a file server, but they can never be sure that these reports are up-to-
date due to manual administering. Excel solution always gives static results for the
users, which is not the most adequate way.
Solution: RepTile
RepTile reporting software gathers information from the same or
different functional fields of an enterprise supported by different IT
systems, and creates unified comprehensive reports and analysis. Most
of these reports support managers’ operations.
RepTile reporting tool reduces the need of verbal communication in data
exchange, because data can be accessed directly from the system. This
has two major advantages:
RepTile reporting system provides a uniform and easy-to-use interface for
users. The client-side application can be administered simply and unlike
other solutions on the market, there’s no need of knowledge of
databases. All the data is stored in a central database, so the reports are
always up-to-the-minute and based on the actual data. The user program
is simple: the logic of the application is not coded into it, rather it is
contained by the central application.
Another important advantage of RepTile reporting software solution is that
its implementation does not compromise the integrity of existing systems.
Integration can be achieved with or without the minor modification
(creation of interface) of the existing system. This means reduced time of
implementation, existing systems can be remaindered (investment
protection), and less training is necessary.
Compared with other systems, RepTile's implementation methodology
requires a significantly shorter and cheaper consultation phase.
Implementation is an “on-schedule” interactive process. There’s no need
to plan out all the details in advance. New and modified requirements
based on real experience with the live version (created as per the original
requirements) determine the next version and ultimately, the final version.
So, the probability of change requests is less after the implementation
project.
Who will benefit from using RepTile?
Managers
Report Designers
IT Technicians:
Security Experts
Application fields of RepTile
interface for users. The client-side application can be administered
simply and unlike other solutions on the market, there’s no need of
knowledge of databases. All the data is stored in a central database,
so the reports are always up-to-the-minute and based on the actual
data.
Almost every business has one or more information systems to control its processes,
“core business”, and/or its back-office support operations. Many times special tools
(software or hardware+software) support critical activities (eg. telephone switches of
telecom service providers, HR evaluation systems, CRM systems, or a production
line). Generally, these tools are independent from each other and from business
intelligence, or better yet, they relate via human involvement. However, in both cases
information retrieved from these systems remains distinct.
Without a unified framework, businesses generally choose one of the following
solutions:
- most cases tables stored in excel sheets and graphs built on it mean the
reporting system - or an additional application supports query and analysis of data
Major disadvantage of excel “solution” is that manual work is needed in the
worksheets every time a data changes. Managers and analysts get these excel files
via e-mail or from a file server, but they can never be sure that these reports are up-to-
date due to manual administering. Excel solution always gives static results for the
users, which is not the most adequate way.
Solution: RepTile
RepTile reporting software gathers information from the same or
different functional fields of an enterprise supported by different IT
systems, and creates unified comprehensive reports and analysis. Most
of these reports support managers’ operations.
RepTile reporting tool reduces the need of verbal communication in data
exchange, because data can be accessed directly from the system. This
has two major advantages:
- Reduced probability of information distortion.
- Reduced time of communication. There’s no need to wait for
callback, e-mail or for the other party to get ready. Reports are
simply customized and managers can get easy-to–evaluate or pre-
evaluated information instead of raw data.
RepTile reporting system provides a uniform and easy-to-use interface for
users. The client-side application can be administered simply and unlike
other solutions on the market, there’s no need of knowledge of
databases. All the data is stored in a central database, so the reports are
always up-to-the-minute and based on the actual data. The user program
is simple: the logic of the application is not coded into it, rather it is
contained by the central application.
Another important advantage of RepTile reporting software solution is that
its implementation does not compromise the integrity of existing systems.
Integration can be achieved with or without the minor modification
(creation of interface) of the existing system. This means reduced time of
implementation, existing systems can be remaindered (investment
protection), and less training is necessary.
Compared with other systems, RepTile's implementation methodology
requires a significantly shorter and cheaper consultation phase.
Implementation is an “on-schedule” interactive process. There’s no need
to plan out all the details in advance. New and modified requirements
based on real experience with the live version (created as per the original
requirements) determine the next version and ultimately, the final version.
So, the probability of change requests is less after the implementation
project.
Who will benefit from using RepTile?
Managers
- Easy to install user application (even on the home PCs)
- Reports that can be tree structured
- Reports that can be exported easily (eg Excel, Word, ppt, HTML,
SMS), making presentation easy and appropriate for meetings,
presentations, boss abroad etc… - Displays reports (diagrams) that can be customized while running
the program - Reports can have any number of parameters. In the case of mature
reports, there is no need for a new report every time a new
requirement occurs. Setting parameters in an existing report is
enough. - Constant up-to-date information
Report Designers
- A separate report designer application
IT Technicians:
- Application for system administrators
- Creating tree structure
- Defining report groups
- Defining access rights
- System maintenance application
- Event log and history of report usages
- Event log and history of system malfunctions
- Easy to install client application
- Separate administrator database which is loaded from the “primary”
database by RepTile automatically (with definable time period).
Resulting in up-to-the-minute reports, operative data storage that
can be increased with no practical limit, and online reports that can
be created from historical data
Security Experts
- Definition of sophisticated access right levels
Application fields of RepTile
- Customer care
- Telemarketing
- Telecom/IT services
- Financial services
- Facilities services
RepTile
Reporting System
Reporting System
PHI Division is a Hungarian software engineering company specializing in workforce optimization solutions, strategic planning and performance management softwares for call centers.
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| Reporting System, Reporting Software, Reporting tool, database, information, reports, data, analysis, call centers, contact centers, customer service |
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| © Phi Division Ltd, Hungary |
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