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| PHI DIVISION |
IVR Voice Admin Application
Features
IVR Menu Builder Application
Menu Builder Helps You to
DTD Validation Allows You to
Menu Tree Administrator Lets You to
Dispatcher DIP
Runner DIPs
Runner Script
Features
- Easily manageable via Windows GUI by non-technical personnel (no
programming interface required like in Voice@Work) - Automatically scheduled announcement upload for different marketing
campaigns - Handles different versions of announcements and multiple IVRs (e.g. upload
previous versions) - Different versions of announcement descriptions can be set
- Any kind of announcement list can be imported from e.g. excel files
- Announcements are uploaded to test environment first and can be validated,
then uploaded to the production environment (without compiling the whole
menu script application like in Voice@Work) - Logging the user made the modifications
- Guest user for checking the announcement only by non technical personnel
- Application Menu labels in any language (based on a dictionary file)
- Integration to Menu Editor application
IVR Menu Builder Application
Menu Builder Helps You to
- Build menus easily using a Windows GUI application (no programming
interface required) - Drag & drop sub-menu trees (copy/move)
- Make custom announcements (Voice Admin integration)
- Add special functionalities to menus including
- - getting UUI information
- define and use global variables
- setting next Menu Node (where to jump) dynamically with custom conditions
- sending fax, email, text messages
- custom subroutines
- AIC integration
- Clarify integration for automatic orders
- Store MagicBook URL for agent screen pop
- Save validated XML Menu files
DTD Validation Allows You to
- Make syntactically correct modifications directly in the XML file
- Upload only syntactically valid MenuTrees to IVR
Menu Tree Administrator Lets You to
- Validate & upload MenuTrees (FTP)
- Check availability of announcement voices (due to Voice Admin integration)
- Activate valid MenuTrees on IVR
- Set MenuTree priorities (Dispatcher) according to the distribution of calls
- View logs (feedbacks)
Dispatcher DIP
- Connects MenuTrees with Runner DIPs
- Manages the changes (old and new version) of MenuTree XML files
(starts/stops Runner DIPs) - Sets the number of active Runner DIPs according to Admin priority settings
- Communicates with the Runner Script
- - when Runner Script asks, Dispatcher DIP decides which Runner DIP is
responsive for the called MenuTree and Node, and gives answer
Runner DIPs
- Responsible for walking through their MenuTree and subroutine nodes
according to the loaded MenuTree’s structure and semantics - Communicate with the Runner Script
- - decide and send the next Node ID to Runner Script according to the result
of previously processed node (sent back by Runner Script)
Runner Script
- Manages connection with the caller
- When needed, asks Dispatcher DIP which Runner DIP has the given node
- Asks the corresponding Runner DIP for next node
- Executes the nodes given by Runner DIPs
- - stores and manages global variables
- says the phrases of announcements
- collects digits
- evaluates the logical and basic mathematical expressions
IVR Voice admin &
Menu Designer
Menu Designer
Papageno IVR
Voice Admin & Menu Builder
Connect to Your People - Anytime, Anywhere!
Voice Admin & Menu Builder
Connect to Your People - Anytime, Anywhere!
PHI Division is a Hungarian software engineering company specializing in workforce optimization solutions, strategic planning and performance management softwares for call centers.
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| IVR Interactive Voice Response, Automated Customer Service, Call Center, IVR Customer Service, IVR Voice Admin, Menu Builder |
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| © Phi Division Ltd, Hungary |
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