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| PHI DIVISION |
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| Multichannel Contact Center Software, call center, customer contact software, automatic contact distribution, agent client |
Take quality to the next level with Phi Division's Multichannel
Contact Center! Multiply channels of communication. Achieve your
business goals by providing quality customer contact services in a
cost-effective and efficient manner.
One of the greatest keys to your business success is communication with your clients.
At organizations with a large clientèle, call centers became the most important tools
of client-initiated reactive communication.
A multichannel contact center multiplies the communication opportunities call
centers generally provide, and by opening new channels of communication (email,
web chat, text messages, fax), your clients have the opportunity to choose the way
most convenient for them to communicate with your company.
Call centers are costly due to the necessary human resources and technology.
Therefore, optimizing these resources is a high priority.
A multichannel contact center increases the efficiency of the call center, by applying
universal agents with an ability to communicate through different channels. Work load
levels off by using ACD (Automated Contact Distribution), and exploitation can be
optimized.
Phi Contact center solutions are designed to complement your current
resources or replace existing ones. You can turn your existing call
center into a multichannel contact center, using your current
technology.
Phi Contact Center solutions may be built on your previously-
existing telephone / IT infrastructure (PBX/ACD, exchange server), so
they can be operated more effectively. Ultimately our goal is to help you
achieve your business goals by providing quality customer contact
services in a cost-effective and efficient manner.
Features of Phi Multichannel Contact Center
Contact Center! Multiply channels of communication. Achieve your
business goals by providing quality customer contact services in a
cost-effective and efficient manner.
One of the greatest keys to your business success is communication with your clients.
At organizations with a large clientèle, call centers became the most important tools
of client-initiated reactive communication.
A multichannel contact center multiplies the communication opportunities call
centers generally provide, and by opening new channels of communication (email,
web chat, text messages, fax), your clients have the opportunity to choose the way
most convenient for them to communicate with your company.
Call centers are costly due to the necessary human resources and technology.
Therefore, optimizing these resources is a high priority.
A multichannel contact center increases the efficiency of the call center, by applying
universal agents with an ability to communicate through different channels. Work load
levels off by using ACD (Automated Contact Distribution), and exploitation can be
optimized.
Phi Contact center solutions are designed to complement your current
resources or replace existing ones. You can turn your existing call
center into a multichannel contact center, using your current
technology.
Phi Contact Center solutions may be built on your previously-
existing telephone / IT infrastructure (PBX/ACD, exchange server), so
they can be operated more effectively. Ultimately our goal is to help you
achieve your business goals by providing quality customer contact
services in a cost-effective and efficient manner.
Features of Phi Multichannel Contact Center
- Managing phone-calls, faxes, emails, text messages, and web chats, all in
one channel
- - Automatic contact distribution according to the pre-set priorities
- - Universal agent client area
- Priorities can be set to assign incoming contacts to operators
- - on-line monitoring
- operators
- skills
- channels (for example, oldest email, number of unread text - messages)
- globally
- Historical statistics
- - on-line monitoring
- operators
- skills
- channels (for example, average time it takes for an email to reach an
operator, average time it takes for a text message to get answered)
- globally
- Service level alerts can be set
- System functionality is independent of the type of applied sub-center /ACD it is
integrated with, since the system is communicating with it through a standard
CTI surface.
- Easy to implement
- Easy to operate
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| © Phi Division Ltd, Hungary |
PHI Division is a Hungarian software engineering company specializing in workforce optimization solutions, strategic planning and performance management softwares for call centers.
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PHI
CONTACT-CENTER
CONTACT-CENTER
