PHI Division is a Hungarian software engineering company specializing in workforce optimization solutions, strategic planning and performance management softwares for call centers.
 |  |  |  |  |  |
| PHI DIVISION |
Services
- Custom software development
System integration
Maintenance
Support
Consultation
| Phi Software Development: Workforce optimization, Campaign manager, IVR Customer Service, Call Center Scheduling, Contact Center Solutions |
________________________________________________
PHI Division is a software engineering company specializing in workforce
optimization solutions; scheduling, strategic planning and performance
management softwares for call centers.
Phi Division Ltd was founded in 1997. In the beginning, the firm
undertook various software development projects without specialization. Its
first major corporate partnership with Avaya Hungary (Lucent at the time)
took place in a software implementation project where Phi Division was
responsible for optimal time scheduling of human resources.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Why Phi?
Wonder-ratio and efficiency, or why do we call ourselves
"Phi Division"?
In arithmetics, the Greek Phi (Φ) letter symbolizes the golden ratio; the
golden number of „golden sections”. This is one of the most mysterious
numbers, which has fascinated the minds of mathematicians...
Read More >>>
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
optimization solutions; scheduling, strategic planning and performance
management softwares for call centers.
Phi Division Ltd was founded in 1997. In the beginning, the firm
undertook various software development projects without specialization. Its
first major corporate partnership with Avaya Hungary (Lucent at the time)
took place in a software implementation project where Phi Division was
responsible for optimal time scheduling of human resources.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Why Phi?
Wonder-ratio and efficiency, or why do we call ourselves
"Phi Division"?
In arithmetics, the Greek Phi (Φ) letter symbolizes the golden ratio; the
golden number of „golden sections”. This is one of the most mysterious
numbers, which has fascinated the minds of mathematicians...
Read More >>>
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
About
Phi Division
Phi Division
| PHI DIVISION Ltd. H-1111 Budapest, Bercsényi utca 12. Tel & Fax: +36 1 2015939 Tel: +36 1 2790393 E-mail: info@phidivision.com naszadi@phi.hu ISO Certificate: NAT-4-0013/2005 |
| Avaya Developer Community members are best-in-class and global companies that have applications, services or solutions that further enhance Avaya's product and service portfolio. Members offer solutions and services in application areas and vertical market segments that cover Avaya's core product platforms. |
| Developer Connection Program Phi Division is an Avaya Developer Connection Partner |
Avaya Hungary chose Phi Division as
the application developer and system
integrator subcontractor for its call
center solutions.
This fruitful cooperation has produced
several successful projects, from
which Phi Division has gained
enormous experience in the field of
call center applications.
Meanwhile, Phi Division came up with
separate self-developed software
products. Most of these products are
directly related to call centers or
indirectly to supporting their
effectiveness. However, some call
center-independent products have
been completed.
the application developer and system
integrator subcontractor for its call
center solutions.
This fruitful cooperation has produced
several successful projects, from
which Phi Division has gained
enormous experience in the field of
call center applications.
Meanwhile, Phi Division came up with
separate self-developed software
products. Most of these products are
directly related to call centers or
indirectly to supporting their
effectiveness. However, some call
center-independent products have
been completed.
"Supplier of the Year" award
MATÁV Rt. (Magyar Telekom Rt.) has honored Phi Division as the 2002
"Supplier of the Year".
Supplier of the Year award recognizes a key supplier regarded as the "best
of the best". This prestigious award goes to companies that have
demonstrated outstanding performance for all four quarters of a calendar
year. Criteria include quality, cost, on-time delivery, technology innovation
and customer service.
Gábor Naszádi, founder and president of Phi Division said, "Winning this
prestigious award is an achievement we are very proud of and firmly
establishes Phi Division as a leader in the customer service and contact
center industry. To be highly regarded by our top Partner and Customer,
demonstrates how Phi really is making a difference through our continued
innovation, expertise and commitment."
| ------------------------------------------------- PHI Division is owned by three Hungarian private individuals. The majority owner is the founder and chief operating director of the company, Mr. Gábor Naszádi. ------------------------------------------------- |
| ----------------------------------------------------------------------------------------------- Since 2003 Phi Division has acquired references internationally. Our mission is to be the most professional firm in the customer service field, and our strategic goal is to be an active participant in the EU market. |
-----------------------------------------------------------------------------------------------
Between 2005 and 2007 the number of the company's employees grew
from 8 to 15. Every member of the PHI software development team holds a
masters degree in software engineering.
Between 2005 and 2007 the number of the company's employees grew
from 8 to 15. Every member of the PHI software development team holds a
masters degree in software engineering.
| ----------------------------------------------------------------------------------------------- Currently 14 call centers in 5 countries rely on PHI Division's workforce optimization solutions to plan and optimize the performance of their agent workforce. Our workforce management, strategic planning, and performance management solutions lead the way in call center optimization. |
 | |  | |  | |  | |  | |  | |  | |  | |  | |  | |  | |  | |  | |  |
| © Phi Division Ltd, Hungary |
Home Page > About Phi Division > Why the name Phi Division? > The Phi Division team
 |
| |
 |
| |
 |
| |
 |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| |
 |
What's NEW